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The Mary Kay Satisfaction Guarantee

Mary Kay Inc. stands behind its products sold by Mary Kay Independent Beauty Consultants. If for any reason you are not completely satisfied with any Mary Kay® product, it will be replaced without charge, exchanged or the full purchase price refunded following its return to your authorized Mary Kay Independent Beauty Consultant or, if she is no longer active, to the Company with proof of purchase.

You can find your Independent Beauty Consultant’s contact information on the:

  • Email confirmation regarding your purchase.
  • Packing slip from the box of product you ordered.
  • Website of your Independent Beauty Consultant.

Inactive Mary Kay Independent Beauty Consultant? If your Independent Beauty Consultant is no longer active in her Mary Kay® business or you are unable to reach her, your product can be returned to the Company with proof of purchase. Please contact the Customer Satisfaction Department by calling 800-MARY KAY for instructions on how to obtain an exchange or refund..

Mary Kay Inc.
1-800-MARY KAY
(1-800-627-9529)

Customer satisfaction in action:

According to a Product Relationship and Gap Research: Customer Satisfaction Survey*:

  • Nine out of 10 consumers of Mary Kay® products are satisfied with them.
  • Consumers of Mary Kay® products are more satisfied with them than any other products they use.
  • Almost 90 percent of consumers of Mary Kay® products say they are a good quality for the price.
​*Results are based on a representative sample of consumers of Mary Kay® products.