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The Mary Kay Satisfaction Guarantee

Mary Kay Inc. stands behind its products sold by Mary Kay Independent Beauty Consultants. If for any reason you are not completely satisfied with any Mary Kay® product, it will be replaced without charge, exchanged or the full purchase price refunded following its return to your authorized Mary Kay Independent Beauty Consultant or, if she is no longer active, to the Company with proof of purchase.

Please contact the Customer Satisfaction Department by calling 1-800-MARY KAY for instructions on how to obtain an exchange or refund.

Mary Kay Inc.
1-800-MARY KAY

Customer satisfaction in action:

According to a Product Relationship and Gap Research: Customer Satisfaction Survey*:

  • Nine out of 10 consumers of Mary Kay® products are satisfied with their Mary Kay® products.
  • Consumers of Mary Kay® products are more satisfied with Mary Kay® products than any other products they use.
  • Almost 90 percent of consumers of Mary Kay® products say Mary Kay® products are a good quality for the price.

*Results are based on a representative sample of consumers of Mary Kay® products.

No. 1 in Brand Loyalty:

Mary Kay Inc. is sitting pretty as No. 1 on the Brand Keys 2010 Customer Loyalty Engagement Index in both the Cosmetics (Mass Merchandiser) and Moisturizing Skin Care (Mass Merchandiser) categories! According to the Brand Keys press release, winners "are those brands best able to engage consumers and create loyal customers." The current index, according to Brand Keys, examines consumers' relationships with 518 brands in 71 categories.