I have been with Mary Kay since 2002. The online experience has recently changed. Prior I would be alerted of your order and choose drop off or send from the company and not charge you shipping. Now if you checkout as a guest the company will send direct to you and charge shipping. If you register and order over $50 you get free shipping. If your order is less than $50 I suggest you email me your order & I can arrange drop off or free shipping. Thank you & I look forward to hearing from you.