Frequently Asked Questions 

Submitting an Independent Beauty Consultant Agreement
Do I need to choose an Independent Beauty Consultant to submit an Independent Beauty Consultant Agreement?
Yes. You must have an Independent Beauty Consultant to submit an Agreement. However, if you do not have one, we can help you connect with one.
I started the process of submitting my online Independent Beauty Consultant Agreement, but I didn’t finish. How do I go back to complete it?

There will be an email notification sent 24 hours after you started the Independent Beauty Consultant Agreement with a reminder to complete it. Click on the link in the email to continue, and use the password created to continue the saved Agreement. The Independent Beauty Consultant Agreement will be saved for 14 days and then will be deleted if it has not been completed.

I have been an Independent Beauty Consultant before. How do I sign up again?
If you are a former Beauty Consultant, you can submit an Independent Beauty Consultant Agreement again using the same process. In order to complete your Agreement, you will need to provide your former Consultant number. If you do not remember your former Consultant number, you can contact the Customer Success Team at 800-272-9333 Monday–Friday, 9 a.m. – 6 p.m. Central time.
Are there options for how I start a Mary Kay business?
Yes. How you start your Mary Kay business is flexible! First, you start with Mary Kay® eStart.* Next, build on and customize your Mary Kay business startup experience by adding the Mary Kay® eStart Plus* and/or Mary Kay® Pro Start!* Review the startup options to see how to best customize your startup experience.

My Mary Kay Business
What is the Mary Kay opportunity?
The Mary Kay opportunity is a direct sales opportunity where a Mary Kay Independent Beauty Consultant sells Mary Kay® products directly to her customers. The foundation of a strong Mary Kay business is and always will be the sale of amazing Mary Kay® products to customers! Active Beauty Consultants can earn up to 50% profit** on products sold at suggested retail regardless of their career path status.

Mary Kay does not pay for or require Beauty Consultants to recruit team members. And an active Beauty Consultant can earn 50% profit** on products sold at the suggested retail price without developing a team. Commissions are paid for promoting the retail sale of Mary Kay® products.
How do I earn money with my Mary Kay business?
The earning opportunity associated with a Mary Kay business is individual and unique, so it is impossible to guarantee that a particular amount of income can be earned. How much money you make as a Mary Kay Independent Beauty Consultant will depend on many factors, such as your personal business goals, time invested and business expenses. You can earn up to 50% profit** on everything you sell at the suggested retail price, and you can feel confident that you are selling products you can believe in. This flexible opportunity lets you choose how much or how little to work your Mary Kay business as you strive to meet your goals! 
What resources are offered to me to help me run my Mary Kay business?

With a Mary Kay business, you are in business for yourself, but never by yourself! Mary Kay continually develops resources to help you along the way, including product education, marketing materials, promotions, team-building playbooks and fliers, and social media playbooks and tips. All are available through Mary Kay InTouch®, a website exclusively for Mary Kay independent sales force members. 

To help put you at ease as you navigate your first skin care, color and/or pampering parties, Mary Kay offers access to online education and a Flip Chart. There is even an innovative online shopping experience that brings Mary Kay to life. Mary Kay® apps are designed to help you manage your business and reach customers where they are. No matter your comfort level with technology, you’ll find all of these apps easy to use.

Do I need to purchase inventory as a new Mary Kay Independent Beauty Consultant?

If you’ve just started your Mary Kay business, it is important to know that purchasing inventory is an individual decision. It’s certainly not a requirement for you to begin your Mary Kay business. We always recommend that you determine what activity level you intend to pursue in your Mary Kay business and then, if appropriate for your personal circumstances, invest in the amount of inventory that supports that activity.
You can always rest assured that there will be Company-published materials, resources and programs available to you that contain excellent sales tips to help you successfully sell Mary Kay® products. You also have the opportunity to ask other successful independent sales force members, such as your Independent Sales Director, for tips and advice on selling your products. 
Finally, if you decide that a Mary Kay business is not for you, you can take comfort in knowing that the Company will repurchase, at 90 percent of your original net cost, original and unused Section 1 products, provided such items were purchased by you from the Company within one year prior to return. 


About Mary Kay® Products
How does Mary Kay ensure the integrity of Mary Kay® products?
As you consider starting a Mary Kay business, we know that you will want to sell products that you can believe in. You want products that deliver real results and are right for you and for your customers.

Product safety is the highest priority for Mary Kay Inc. As a matter of principle, Mary Kay Inc. regularly goes beyond what is required by law when it comes to product safety. In a typical year, Mary Kay Inc. spends millions of dollars and conducts more than 500,000 tests to ensure that every Mary Kay® product meets the highest standards of safety, quality and performance. Because Mary Kay Inc. performs or supervises every step of the product cycle from inspiration to formulation to distribution, each new product must pass through a series of stringent research and consumer testing procedures.

About the Direct Selling Industry
What is direct selling?

Direct selling is a way to sell products or services person-to-person, away from a fixed retail location. A direct sales business allows you to connect with customers in many ways: one-on-one, at in-person, virtual or hybrid parties, through online resources, such as interactive catalogs and social media, or by phone.

What sets Mary Kay apart from other direct sales companies?
Mary Kay has been in business for almost 60 years, and we are proud of the entrepreneurial opportunity we offer and the incredible products we make. Mary Kay remains among the best beauty brands globally, and our unique business model has stood the test of time in nearly 40 countries around the world. The Mary Kay business model is simple: Active Independent Beauty Consultants can earn up to 50% profit** on Mary Kay® products they sell to their customers at suggested retail.

With a Mary Kay business, there is no requirement that an Independent Beauty Consultant recruit to earn a profit on product sales. Every Independent Beauty Consultant signs an Agreement directly with the Company, and whether she recruits or not, she is offered the same wholesale discount as every other active Beauty Consultant.

Purchasing inventory is never required to start or maintain a Mary Kay business. There are many fabulous reasons an Independent Beauty Consultant might want to have inventory on hand – but it is not a requirement. The Company provides resources, such as the Mary Kay® App, to help Independent Beauty Consultants have an avenue to sell to customers without carrying inventory.
How do I know if direct selling is for me?
A direct-selling opportunity is a flexible option for adults of all ages, genders and income levels. It is an especially good opportunity for those who want more flexibility and for those who want an opportunity that fits their lives. If you have an entrepreneurial spirit and enjoy working with people, this opportunity could be right for you. 

*The Mary Kay® eStart offer cannot be combined with any other discounts or promotions. Mary Kay Inc. reserves the right to extend, modify, eliminate or reduce this offer at any time. In addition to the terms, conditions, rights and/or restrictions set forth in the Independent Beauty Consultant Agreement with Mary Kay Inc. (“Mary Kay”), your use of and access to all products and services contained in the Mary Kay® Starter Kit and Mary Kay® eStart are subject to the following terms: The Mary Kay® Starter Kit and Mary Kay® eStart include access to certain resources that are not provided by Mary Kay; rather, they are provided by third-party providers. You agree to comply with all applicable third-party provider terms and fees including, but not limited to, providing your Social Security number or Taxpayer Identification Number, when necessary, and paying a $1 account setup fee with a valid credit card or debit card to verify your account and identity. Depending on the identity verification information provided, the third-party provider may request additional information to substantiate your identity; however, providing any verification information is not a guarantee the third-party will grant you access. Those terms may be supplied to you within the Mary Kay® Starter Kit and Mary Kay® eStart service or directly by the third-party provider. If you are unwilling or unable to comply with third-party providers’ terms, conditions and fees, Mary Kay is relieved from guaranteeing access to such third-party services. Third-party terms, conditions, fees and obligations are not considered when Mary Kay calculates its obligations under the Company’s 90% Repurchase Policy.

**The 50% profit potential is based on a minimum $225 wholesale Section 1 product sales volume.

†An Independent Beauty Consultant is considered active with personal retail sales of $225 in wholesale Section 1 products and will remain active for two months following any month with this amount in sales.