Satisfaction Guarantee
Mary Kay Inc. stands behind the products sold by its Independent Beauty Consultants.
If you are not fully satisfied with your Mary Kay® product purchased from an authorized Independent Beauty Consultant within one year from the purchase date, it will be replaced, exchanged, or refunded in full upon return to the authorized Consultant. If your Consultant is no longer selling Mary Kay, you can return the product to the Company with valid proof of purchase within one year or less.
You can find your Independent Beauty Consultant’s contact information on the:
- Email confirmation regarding your purchase.
- Packing slip from the box of product you ordered.
- Website of your Independent Beauty Consultant.
Inactive Mary Kay Independent Beauty Consultant? If your Independent Beauty Consultant is no longer active in her Mary Kay® business or you are unable to reach her, your product can be returned to the Company with proof of purchase. Please contact the Customer Satisfaction Department by calling 800-MARY KAY for instructions on how to obtain an exchange or refund.
Mary Kay Inc.
1-800-MARY KAY